Privacy Policy

Last Updated: October 2026

This Privacy Policy explains how Shield Liability, LLC (doing business as Shield Liability Insurance Agency, the “Company,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website(s), contact us, request information, request a quote, or otherwise interact with us (collectively, the “Services”). If you do not agree with this Privacy Policy, please do not use the Services.

Important note: We are an insurance agency and do not underwrite insurance policies. Coverage and bond issuance are subject to underwriting approval and applicable terms. This Privacy Policy covers information handling, not coverage terms.

1. Who we are

Shield Liability, LLC operates the Services. Shield Liability Insurance Agency is a marketing name for a California and Texas licensed insurance agency (CA License #6018195, TX License #3446536).

2. Scope

This Privacy Policy applies to information collected through the Services. The Services may include links to third-party websites, quoting tools, scheduling tools, payment providers, or other services. We are not responsible for the privacy practices of third parties, and you should review their policies before providing information to them.

3. Information we collect

We collect information in the following ways:

• Information you provide. For example, name, email, phone number, mailing address, business information, insurance needs, and any information you submit through forms, phone calls, emails, chat, scheduling tools, or document uploads.
• Quote and underwriting information. If you request insurance or bond services, we may collect additional details relevant to your request (for example, property details, business operations, licensing/bond information, loss history, and other information required to obtain quotes or place coverage).
• Information collected automatically. For example, device and browser type, IP address, approximate location derived from IP, pages viewed, links clicked, referring/exit pages, and site usage/activity logs.
• Information from third parties. For example, information from insurance carriers, surety companies, wholesalers, or service providers involved in quoting, underwriting, issuance, verification, fraud prevention, analytics, communications, or customer support, as permitted by applicable law.

 

4. Cookies and similar technologies

We may use cookies, pixels, local storage, and similar technologies to operate the Services, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

Some third parties may use cookies or similar technologies to provide analytics or advertising services. You can learn more about interest-based advertising choices at www.aboutads.info/choices.

5. How we use information

We may use information to:

• provide, operate, maintain, and improve the Services;
• respond to inquiries and provide customer support;
• evaluate eligibility, prepare and submit quote requests, and facilitate insurance or bond placement (including communicating with carriers, surety companies, wholesalers, or underwriting partners);
• communicate with you about requests, quotes, policies, bonds, renewals, service updates, and administrative messages;
• help prevent fraud, abuse, or security incidents and protect the Services;
• conduct analytics, troubleshooting, quality assurance, and internal reporting;
• market and promote our Services (subject to opt-out rights and applicable law);
• comply with legal obligations and enforce our rights and agreements.

6. Communications, calls, and SMS

Shield Liability Insurance Agency may contact you by phone, email, or text message to respond to inquiries, provide quotes, request additional information, and assist with insurance policies, surety bonds, and related services.

SMS Communications and Consent

When you voluntarily opt in to receive SMS communications from Shield Liability Insurance Agency, we may send you informational and transactional text messages, including account notifications, insurance policy and bond status updates, one-time passcodes, customer support responses, and other service-related notifications.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing our products or services.

SMS Opt-Out and Assistance

You may opt out of SMS communications at any time by replying STOP to any text message. Once your opt-out request is processed, you will no longer receive messages through the applicable SMS program unless you subsequently opt in again. For assistance, reply HELP or contact us through our website.

Mobile Information and SMS Consent Privacy

We do not sell, rent, share, or disclose mobile phone numbers, SMS opt-in information, or SMS consent records to third parties or affiliates for marketing or promotional purposes.

SMS opt-in information and consent will not be shared with third parties for their own marketing or promotional purposes. We may share information with telecommunications carriers, messaging platforms, and service providers solely as necessary to deliver and support SMS communications on our behalf. These providers are not authorized to use such information for their own marketing or promotional purposes.

Telephone Calls and Email

We may contact you regarding your inquiries, accounts, insurance policies, surety bonds, or requested services. Where permitted by applicable law and supported by any required consent, communications may include live calls, automated calls, or artificial or prerecorded voice messages. You may revoke consent to automated or prerecorded calls at any time by contacting us.

You may opt out of marketing emails by using the unsubscribe link in those emails. We may continue to send non-marketing communications related to your requests or services, subject to applicable law and your communication preferences.

7. How we share information

We do not sell personal information. We may share information as described below, subject to the SMS privacy restrictions outlined in Section 6:

• Carriers, sureties, and underwriting partners. If you request a quote or services, we may share information with insurance carriers, surety companies, wholesalers, and underwriting partners to obtain quotes, evaluate eligibility, issue coverage or bonds, and service policies or bonds.
• Service providers. We may share information with vendors who help operate the Services (for example, hosting, analytics, communications, scheduling, customer support, security, fraud prevention, and payment processing, if applicable). They are authorized to use the information only as necessary to provide services to us.
• At your direction. We may share information when you request or authorize us to do so.
• Legal, safety, and rights. We may disclose information if we believe in good faith that disclosure is reasonably necessary to comply with law or legal process, protect the security of the Services, prevent fraud or abuse, or protect the rights, property, or safety of the Company, our users, or others.
• Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, or sale of assets, information may be disclosed and/or transferred as part of that transaction, subject to applicable law.
• Aggregated or de-identified information. We may share information that has been aggregated or de-identified so it cannot reasonably be used to identify you.

8. Data retention

We retain personal information only as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable legal requirements.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or a copy of certain personal information, and to opt out of certain processing (for example, certain targeted advertising).

California residents: California law (including the CCPA/CPRA) may provide additional rights. We will honor verified requests as required by law. We do not sell personal information.

To submit a request, contact us using the information in the “Contact us” section below.

11. Children’s privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and update the “Last Updated” date above. Your continued use of the Services after an update means you accept the updated Privacy Policy to the extent permitted by law.

13. Contact Us

If you have any questions, concerns, or comments about our Privacy Policy, or if you need to contact us for any reason (including to provide any required notices or to resolve a dispute), you may reach us at:

• Shield Liability, LLC (d/b/a Shield Liability Insurance Agency)
• Address: 515 S Flower ST, Fl 18, Los Angeles, CA 90017
• Email: support@shieldliability.com
• Phone: (888) 900-8038